Help centre
How can we help?
Pick your topic below and send it to us on WhatsApp — usually the same day, in English or Tamil. You reach the people who built the product, not a call centre.
Browse by topic
Six things shops ask us about.
Getting started
- Create your free account
- Enter your shop details and GST or VAT number
- Import items from Excel
- Print your first bill
Tap a topic to ask us on WhatsApp.
Jewellery billing
- Setting today's gold and silver rate
- Making and wastage explained
- Old gold exchange, step by step
- Savings schemes and instalments
Tap a topic to ask us on WhatsApp.
Retail billing
- Connecting a barcode scanner
- Batches and expiry dates
- Size and colour variants
- Day close and cash reconciliation
Tap a topic to ask us on WhatsApp.
Printing
- Thermal printer setup over Bluetooth
- A4 invoice format options
- Tag and label printing
- Printing in Tamil
Tap a topic to ask us on WhatsApp.
GST, VAT & accounts
- GST or VAT report exports for your accountant
- HSN codes for jewellery
- VAT invoices for UAE, Saudi, Qatar and Kuwait
- Editing a bill after it's printed
- E-invoice and e-way bill
Tap a topic to ask us on WhatsApp.
Account & billing
Tap a topic to ask us on WhatsApp.
Still stuck
Reach a person.
Monday to Friday 10 am to 6 pm, Saturday 10 am to 2 pm IST — and outside those hours WhatsApp and email still reach us. Send your shop name and what you need — screenshots help.
Service & support
What’s free, what’s paidSupport hours, updates, data export, migration and guided setup.
No account yet?
The Pearl plan is free and doesn’t expire. Create the account, enter today’s rate, and print your first bill.